Return, Exchange & Refund Policy

Effective Date: April 30, 2026

At Bugacci Jacket, customer satisfaction matters to us. If you are not fully satisfied with your purchase, we’re here to help.

Returns

We accept returns within 14 days of delivery.

To be eligible for a return:

• The item must be unused, unworn, and in its original condition
• The item must be returned in its original packaging
• Proof of purchase or order number is required

Items that do not meet these conditions may not be eligible for return.

Exchanges

We accept exchanges within 14 days of delivery for:

• Size issues
• Damaged items
• Incorrect items received

Exchange requests are subject to product availability.

If the requested size or item is unavailable, we may offer a refund.

Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds are processed within 14 business days
• Refunds are issued to the original payment method
• Processing times by banks or payment providers may vary

Shipping charges are non-refundable.

Return Shipping

Customers are responsible for return shipping costs unless:

• The wrong item was sent
• The item arrived damaged
• The item has a verified defect

In these cases, we will cover the return shipping cost.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery.

Please include:

• Your order number
• Clear photos of the item
• A short description of the issue

We will review and resolve the issue as quickly as possible.

How to Request a Return or Exchange

To start a return or exchange, contact us:

Email: contact@bugacci.com

Please include:

• Order number
• Reason for return or exchange
• Photos 

Our support team will guide you through the process.

Contact Us

If you have any questions about returns, exchanges, or refunds, contact us at:

Bugacci Jacket
Email: contact@bugacci.com